LiveAgent: what it does, pricing and alternatives
An omnichannel customer-service platform combining tickets, live chat and telephony, with assignment, follow-up and reply automation in one place.
What it is useful for
Organise tickets; handle live chat; distribute enquiries; build self-service support.
Who it suits
SMEs and multichannel support teams.
Main features
Core capabilities: Organise tickets; handle live chat; distribute enquiries; build self-service support.
Artificial intelligence
AI features are included; scope and limits depend on the product and plan described by the provider.
Pricing, free plan and trial
USD/agente/month, annual/monthly: Small 15/19; Medium 29/35; Large 49/59; Enterprise 69/85. features and canales according to editing. Free plan: A free plan is available. Limits and included features depend on the provider’s current plan conditions. Trial: A trial or test period is available; duration and conditions depend on the provider’s current offer.
Strengths
Multichannel service; self-service plus human agents; multilingual interface.
Things to consider
Per-agent pricing; advanced channels depend on plan; AI-agent features may have additional requirements.
Integrations and environment
Integrations: catalogue official for canales and apps; withexiones telefónicas and social according to plan. costs external: NOT CONFIRMED. Platform: Web; native apps current and systems: NOT CONFIRMED. Languages: Spanish is supported; the exact interface and content coverage depends on the product.
What makes it different
Combines chat, ticketing and call-centre functionality in a per-agent service model.
How to decide if it fits
LiveAgent may fit if its core functions match the work you need to solve and its limitations do not block your process. Before deciding, test it with a real business case and review integrations, data export and scaling cost. BUSCO! does not rank this profile by commission; the goal is to compare fit.
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Frequently asked questions
What is LiveAgent useful for?
Organise tickets; handle live chat; distribute enquiries; build self-service support.
Does LiveAgent have a free plan or trial?
Free plan: A free plan is available. Limits and included features depend on the provider’s current plan conditions. Trial: A trial or test period is available; duration and conditions depend on the provider’s current offer.
What are the main strengths of LiveAgent?
Multichannel service; self-service plus human agents; multilingual interface.
What should I consider before choosing LiveAgent?
Per-agent pricing; advanced channels depend on plan; AI-agent features may have additional requirements.
Plans, prices and terms can change. Always verify current information with the provider before buying.