LiveChat / Text: what it does, pricing and alternatives
A customer-service, conversational-sales and AI-automation ecosystem. LiveChat connects businesses with website visitors through live chat, while Text expands this with inbox and ticketing, AI Agents, automation and commercial tools.
What it is useful for
Provide real-time website support; convert visitors; manage conversations and tickets; automate replies; run proactive campaigns; deliver AI-assisted customer service.
Who it suits
Ecommerce, B2B SaaS, SMEs, support teams, sales teams, customer-success teams and businesses with digital customer service.
Main features
Core capabilities: Provide real-time website support; convert visitors; manage conversations and tickets; automate replies; run proactive campaigns; deliver AI-assisted customer service.
Artificial intelligence
AI features are included; scope and limits depend on the product and plan described by the provider.
Pricing, free plan and trial
Starter $19/person/month annual ($25 monthly); Team $49 annual ($59 monthly); Business $79 annual ($89 monthly); Enterprise custom. Text Essential part of $19/user/month with annual billing. Free plan: No permanent free plan is confirmed in the current review. Trial: A trial or test period is available; duration and conditions depend on the provider’s current offer.
Strengths
An established and recognisable brand, human plus AI service, both sales and support use cases, several products that can be monetised, and a lifetime recurring affiliate programme.
Things to consider
Per-user pricing; the Text, LiveChat, ChatBot and HelpDesk product family can feel confusing; features and pricing vary by product.
Integrations and environment
Integrations: ecosystem of apps, APIs/SDK, ecommerce and tools enterprise; the catalogue exact depends of the product. Platform: web/cloud and apps asociadas for agentes/management according to product. Languages: Spanish is supported; the exact interface and content coverage depends on the product.
What makes it different
Its ecosystem and partner programme span four products, while LiveChat remains a widely recognised name in business chat.
How to decide if it fits
LiveChat / Text may fit if its core functions match the work you need to solve and its limitations do not block your process. Before deciding, test it with a real business case and review integrations, data export and scaling cost. BUSCO! does not rank this profile by commission; the goal is to compare fit.
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Frequently asked questions
What is LiveChat / Text useful for?
Provide real-time website support; convert visitors; manage conversations and tickets; automate replies; run proactive campaigns; deliver AI-assisted customer service.
Does LiveChat / Text have a free plan or trial?
Free plan: No permanent free plan is confirmed in the current review. Trial: A trial or test period is available; duration and conditions depend on the provider’s current offer.
What are the main strengths of LiveChat / Text?
An established and recognisable brand, human plus AI service, both sales and support use cases, several products that can be monetised, and a lifetime recurring affiliate programme.
What should I consider before choosing LiveChat / Text?
Per-user pricing; the Text, LiveChat, ChatBot and HelpDesk product family can feel confusing; features and pricing vary by product.
Plans, prices and terms can change. Always verify current information with the provider before buying.